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Research Article | Volume 2 Issue 4 (June, 2025) | Pages 260 - 267
Evaluating Machine learning models for Business Decision-Making: A Structural Equation Modeling Approach
1
Assistant Professor, MEASI Institute of Management, Royapettah, Chennai-14
Under a Creative Commons license
Open Access
Received
May 12, 2025
Revised
May 25, 2025
Accepted
June 13, 2025
Published
June 24, 2025
Abstract

The research evaluates machine learning models through Structural Equation Modeling (SEM) methods that examine their role in business decision processes. The research investigates machine learning algorithm influences on business decision-making processes by examining factors which impact decision results. This research integrates SEM techniques and machine learning models to establish a sophisticated analysis approach which uncovers business-related interrelationships between different performance variables and decision outcomes. Tests confirm that machine learning creates substantial improvements in business decision-making since it boosts forecasting precision and distributes resources optimally while reducing decision cycles. This research demonstrates SEM's capability to evaluate machine learning models when applied to actual business situations.

Keywords
INTRODUCTION

Modern business decision-making practices benefit from machine learning (ML) implementations which transform how organizations handle their strategic choices. Engineering organizations utilize machine learning algorithms as their primary analytical tool to analyze big data and extract practical insights during current business operations. Conventional manual decision-making approaches which depend on limited person-driven insights together with data have fallen out of favor as businesses now implement advanced computational algorithms which helps them work with fast-moving market trends. Machine learning models serve business decisions via their ability to understand data-based patterns while reducing human-caused mistakes and avoiding biased predictions [1-4].

 

Artificial intelligence (AI) and machine learning technologies enable businesses to improve their decision support capabilities which include demand predicting and customer segmenting and risk protection functions. The large-scale capacity to analyze data from different sources which includes customer activities and market patterns alongside social media data enables companies to understand their operations more fully. Through supervised, unsupervised and reinforcement learning methodologies machine learning provides organizations with numerous tools for advancing decision accuracy and effectiveness. Machine learning models deliver remarkable value in critical professional domains by assisting with fast and well-supported choices which impact business finance substantially [10].

 

Organizations face challenges when trying to determine effective implementations of machine learning models and interpret their results properly despite rising adoption in their operations. SEM delivers an effective framework for identifying intricate linkages between multiple elements which helps organizations understand machine learning model effects on their business choices. SEM utilizes factor analysis alongside path analysis to study observed and latent variable correlations and functions optimally when assessing business operational systems that rely on multiple variable interdependencies.

 

Companies leveraging machine learning together with SEM benefit uniquely from their application toward optimizing business decisions. Machine learning models efficiently process extensive multidimensional information while SEM delivers an organizational structure to link analysis between data variables. Through Semantic Modeling technologies businesses enhance their understanding of machine learning algorithms as well as improve model result transparency for improving decision-maker insights [5-8].

 

The following research delves into how SEM analysis helps evaluate machine learning models for business decision-making functions. Through SEM analysis of different machine learning algorithms, we discover hidden data variable connections which improve decision-making accuracy. Our analysis emphasizes the combination of SEM analysis with machine learning models to build enhanced decision support systems based on opportunities and challenges within this framework. This paper details an SEM-based approach for better implementing machine learning systems in real-world decision environments.

 

Business decision-making requires advanced models because increasing market complexity combines with fast-moving technology and expanding big data availability. Companies must increasingly rely on machine learning tools to support their decision processes because of the ongoing business challenges they face. The core focus of this paper shows how machine learning models with SEM enable business entities to generate data-focused choices through identification of essential variables which shape business results.

 

Novelty and Contribution

Various groundbreaking concepts now exist in business decision-making because Structural Equation Modeling (SEM) pairs with machine learning models. The paper offers an original examination of how machine learning algorithms and SEM can be jointly applied for business decision-making purposes whereas past studies examined these methods independently. This work introduces SEM interpretation capabilities to examine machine learning models which enhances decision-makers' understanding about business factor impacts on decision results [13-15].

  • This research demonstrates how SEM improves model interpretability for machine learning algorithms although their dimensional complexity typically makes them appear like inscrutable algorithms. This paper implements SEM for analyzing machine learning model relationships between observed variables and hidden latent variables and thus creates a transparent methodology revealing which business elements influence decision processes. Businesses operating under this model gain benefits from foreknowledge not only regarding accurate forecast results but also from insights into the mathematical processes creating these predictions.
  • This research proposal presents both a new methodology that unites SEM with machine learning methods to advance decision support systems while adding fresh insights to current scholarly documentation. The established machine learning approaches used for business decisions faced a common issue due to their limited understanding of variable interactions. SEM creates an organizational framework that reveals decision making associations whereas it helps companies determine essential choice influencers to enhance their strategic plans.
  • This research provides real-world implications about how businesses can use SEM analysis combined with machine learning models to boost both their decision speed and quality. Real-world business applications of this integrated approach show promise to substantially enhance both decision quality and reliability throughout supply chains and financial forecasting. The paper explores SEM and machine learning synergy to provide practical guidance for organizations implementing data-driven methods for improved decision-making capabilities.

 

This paper introduces an extensive method to integrate SEM and machine learning models for business choices while providing fresh perspectives on their effective implementation in complex commercial settings. These research results possess the potential to direct upcoming scientific exploration and application of business analytics and decision support systems.

 

Section 2 provides a review of relevant literature, while Section 3 details the methodology proposed in this study. Section 4 presents the results and their applications, and Section 5 offers personal insights and suggestions for future research.

RELATED WORKS

The analysis of how Machine Learning intersects with business decision-making has gained extensive research attention during recent years due to mounting interest in data analytics techniques for organizational strategy enhancement. Research studies at the early stage investigated single application scenarios of machine learning algorithms that included predictive modeling together with demand forecasting and customer behavior analysis. Decision trees, support vector machines, and neural networks comprised machine learning algorithms that handled market segmentation together with support tasks like risk assessment and product recommendation systems early in model development. Historical information together with real-time inputs allowed these models to produce reliable predictive results thus becoming the building blocks for machine learning deployment across business settings [12].

 

The increased dependency on machine learning algorithms by organizations revealed a critical deficit in understanding how to interpret algorithmic processes while making informed decisions. Machine learning models deliver effective predictions but their black-box operation complicates the process of deciphering prediction matrices and model results for decision-makers. Subsequent research focuses primarily on enhancing machine learning algorithm transparency and interpretability because of this central issue. XAI technology provides clear insights about machine learning systems yet lacks a detailed analytic system to investigate the interconnected behaviors of business decisions.

 

In 2020 Patterson, M. et.al., & Brien, S. et.al. [17] introduced Research Methodology Structural Equation Modeling (SEM) provides scientists with an effective tool to analyze machine learning models better. The multivariate statistical technique SEM enables researchers to study multiple relationships between variables that are either observable or invisible. Technology enables social science research together with marketing and business investigations to study causal relationships between factors that influence operational results such as brand loyalty satisfaction rates and financial outcomes. Business analysts obtain enhanced theoretical variable relationships in SEM analysis to create comprehensive visualizations of major system interactions across business domains.

 

In 2021 Davies, P. et.al., & Thomas, C. et.al. [9] Introduce the Research on decision-making processes using SEM and machine learning methods reveals how these approaches reinforce one another. Machine learning succeeds at identifying complex connections within big data volumes however Structural Equation Modeling creates organized procedures to explain performance-level impacts of these patterns. Data scientist utilize machine learning and SEM synergy to achieve better decision-making models which benefit from SEM's ability to analyze and explain machine learning algorithm results. Hidden influential variables that impact business decisions can become detectable through the use of SEM beyond what machine learning models directly reveal.

 

In 2020 Robinson, D. et.al., & Verma, A. et.al. [23] Introduce the Multiples of academic investigations have examined how SEM technologies apply to different types of business decision-making initiatives like supply chain optimization and marketing strategy development and financial risk assessment. The integration of machine learning and SEM reveals essential factors which drive business results through research that builds stronger decision capabilities. Through machine learning models searching for customer segments based on purchase behavior SEM helps identify invisible purchase decision influence factors such as customer satisfaction and brand perception. Businesses obtain better customer preference insights through this merger of techniques which enables them to create precise marketing strategies.

 

The practical use of machine learning methods and SEM techniques in business decision systems presents multiple implementation hurdles. High-quality data acquisition presents the primary challenge since decision-makers need data to be both thorough and directly applicable to their choices. These data models need substantial data to deliver exact predictions yet SEM needs precise data which properly reflects variable interconnections. The reliability of data collection methods has become fundamental because organizations need robust systems to adapt to continuous changes in business data.

 

The combination of SEM methods with machine learning algorithms demands thorough attention to the appropriate decision of models and methodology. Both the current business challenge elements and requirements determine the chosen machine learning algorithm required. Different algorithms demonstrate optimal performance across dissimilar problem types. Deep learning models show promise for album classification tasks while still lacking total effectiveness when processing tabular business data. The success of analysis relies on identifying which SEM approach between covariance-based and variance-based approaches should be used. Accurate model selection along with suitable parameter adjustment constitutes a fundamental requirement because these analytical approaches need to execute matching actual business goals to deliver meaningful outcomes.

 

Business decisions can be improved using combinations between SEM models and machine learning applications. The SEM model helps businesses learn how their fundamental business variables interact by studying machine learning systems through business element analysis. Organizations that implement this approach gain improved decision-making capabilities by data-driven decision untangling to achieve better business performance and operational excellence.

 

Research today focuses on developing methods to connect deep learning with reinforcement learning alongside SEM for resolving complex business challenges in upcoming applications. Dynamic learning systems that receive action feedback use reinforcement learning for process development and enhancement. The joint implementation of SEM models with this approach enables businesses to achieve real-time optimizations while revealing long-term implications of business decisions. Future research and application will benefit from pairing SEM models with advanced machine learning approaches which will provide businesses with innovative possibilities to reshape their approach to decision-making processes [11].

 

Combining machine learning technology with SEM presents an encouraging method to enhance business planning processes. Machine learning together with SEM forms an integrated framework that enhances decision support systems by creating a bigger picture from individual applications. The growing importance of machine learning applied with SEM will define the competitive advantage of data-centric businesses during future market developments.

PROPOSED METHODOLOGY

The proposed methodology delivers enhanced business decision-making potential through a combination of Structural Equation Modeling (SEM) and machine learning (ML) implementation. The proposed methodology combines machine learning prediction capabilities with SEM variable relationship detection to create a powerful analysis method. The proposed framework improves decision support systems by using accurate predictions alongside insights into latent variables which affect business results.

 

  1. Data Collection and Preprocessing

Becoming data ready forms, the first part of our methodology. Data collection needs businesses to collect information from different department areas that span sales, marketing performance, customer behavior patterns, financial transaction data and supply chain metrics information. Multiple business domains deliver complex data assets which require substantial preprocessing work to establish both quality standards and operational readiness [16].

 

  1. Data Preprocessing Steps:
  • Data Cleaning: Address missing values by removing them or by handling the gaps and also normalize unusual data instances and duplicate data points.
  • Feature Engineering: Better features emerge from existing variables through techniques such as segmenting customer groups or turning continuous measures into measurable categories.
  • Normalization/Standardization: A normalization process transforms continuous variables to generate uniform value ranges that prevents one variable from controlling the training process of the machine learning model.
  • Encoding: Generalized catogorical data requires a transformation to numeric values through methods such as one-hot encoding combined with label encoder.
  • Machine learning performance assessment happens by splitting prepared data into three separate sections for training, validation, and testing.

 

  1. Machine Learning Model Development

Our team works on processing data followed by creation of special machine learning solutions that fit operational business requirements. The selection of algorithms depends on the problem type so classification models function for customer segmentation and regression models perform forecasting and clustering models determine market trends. Data preparation processes the machine learning algorithms before training since the evaluation takes advantage of standard performance metrics including accuracy, precision, recall and F1-score to gauge model performance [24-25].

 

General Formulation for a Supervised Machine Learning Model (Classification)

 

Classification models seek their main goal in reducing the deviation between forecasted classes versus actual customer classes. The following equation represents a simple loss function (cross-entropy) used in classification:

 

Where:

  •  is the loss function,
  •  is the number of instances,
  •  is the actual class label for the -th instance,
  •  is the predicted probability for the class label .

 

A loss function enables both model training and enhanced predictive capability.

 

  1. Structural Equation Modeling (SEM) Framework

Following machine learning model development, the analyst should perform Structural Equation Modeling (SEM) analysis to understand hidden patterns between observable inputs and latent business constructs. SEM helps researchers investigate complicated data structures which standard regression and classification techniques struggle to analyze [18].

 

A framework based on SEM suggests building multiple equations to demonstrate variable connectivity. The proposed methodology uses latent variables to reflect unobservable constructs which drive fundamental business choices. Within the latent variable "Customer Satisfaction" serves as a construct that directly affects purchase behaviors alongside maintaining customer retention and fostering brand loyalty. The observable measures such as customer ratings or product usage frequency serve as indicators which assess latent variables [19].

 

Basic SEM Equation for Latent Variable Modeling

The general form of the SEM equation can be represented as:

Where:

  •  represents the vector of endogenous (dependent) variables,
  •  represents the matrix of regression coefficients,
  •  represents the vector of exogenous (independent) variables,
  •  is the error term.

 

The mathematical expression demonstrates that perceived variables reflect direct relationships between observed variables and latent variables which help establish patterns of decision-making [20].

 

  1. Integration of Machine Learning and SEM

Results from the machine learning models enable SEM to perform latent variable analysis after the framework is established. Through this integration method researcher can better study how model predicted features generate structured business decisions patterns. The predictions from a machine learning model that segments customers can become input variables in SEM to investigate psychological drivers of customer conduct through analysis.

 

When machine learning techniques join with SEM they enable model assessment alongside model optimization. By using SEM's business variable relationship output users can guide the next machine learning model adaptation towards enhanced accuracy and interpretability.

Integration of SEM and Machine Learning Model Outputs

Where:

  •  is the latent variable,
  •  is the output from the machine learning model (e.g., predicted probability),
  •  is the vector of additional predictors or control variables,
  •  and  are the coefficients,
  •  is the error term.

 

Through this equation the source variables influence business decisiion making factors alongside machine learning prediction results.

 

  1. Model Evaluation and Refinement

A performance evaluation of the integrated framework for machine learning models and SEM stands as the following step after implementing both methods. Researchers evaluate model performance by analyzing how precisely the joint machine learning and SEM framework can predict business results such as sales metrics and retention rates or operational metrics [21].

 

  1. SEM Diagram

A SEM Diagram produces valuable representation of proposed methodology execution steps.

 

Figure 1: Proposed Hybrid Methodology for Machine Learning and SEM Integration in Business Decision-Making

 

In the flowchart, we see that the process begins with data collection and proceeds through data preprocessing, machine learning model development, SEM framework setup, the integration of machine learning and SEM outputs, and finally ends with model evaluation.

RESULTS AND DISCUSSIONS

Real data from a retail organization operating through both online sales channels and physical storefronts underwent testing of the methodological approach. A range of business performance indicators consisting of sales volume together with customer demographics made up the available dataset while marketing expenditure and customer satisfaction scores provided additional data points. The investigators began by training machine learning models to determine sales performance and customer retention and predict market demand using past data. The evaluation of these decision tree and random forest and support vector machine models used traditional metrics such as accuracy rates and precision with recall measurements.

 

Structural Equation Modeling (SEM) enabled researchers to understand fundamental linkages among variables which affect business results during its subsequent stage. The machine learning model outcomes underwent integration with the SEM framework to build a combined system which performed both sales trend prediction and analysis of hidden drivers behind these trends. The analysis benefited from unemployment predictions through machine learning together with Structural Equation Modeling that modeled intricate relationships among customer satisfaction marketing functions and product presence affecting sales metrics [22].

 

Results from comparing machine learning models to SEM approach demonstrated significant potential benefits. Short-term forecasting accuracy belonged to machine learning models yet SEM revealed crucial findings that guided long-term business planning decisions. The SEM findings demonstrated marketing expense created instant sales expansion but persistent customer happiness maintained lasting sales progression. The SEM analysis uncovered valuable information about customer satisfaction which stood hidden from machine learning models' direct interpretation thus emphasizing this latent process factor throughout the entire sales pathway.

 

A SEM-Based analysis in Figure 2 demonstrates the structural relationship between marketing expenditure and customer satisfaction along with sales achievement. Data shows marketing expenditures alongside customer satisfaction create sales levels, but satisfaction produces sustained impacts on sales results. Machine learning models successfully predicted short-term sales, however their inability to detect key structural associative relationships between variables rendered them impotent for strategic extended range decision making.

 

Figure 2: SEM Relationship Diagram

 

The Figure 3 model evaluation chart illustrates how various ML models functioned when analyzed for accuracy and F1-score metrics. The random forest model achieved higher accuracy in predictions than both support vector machines and decision trees during testing. These predictive models demonstrated exceptional success rates in forecasting while lacking the understandability features of SEM methods. Understanding complex connections between variables depends critically on SEM methods according to this analysis.

 

Figure 3: Model Comparison Results

 

Both machine learning methods together with SEM technology have together brought significant advancements toward developing better decision systems for business strategy. Through its hybrid nature the approach enhanced marketplace prediction accuracy through better customer data modeling and market demand evaluation. The solution generated predictions which assisted organizations to optimize their marketing distribution efforts and customer service capabilities for business strategy decisions. Businesses benefited from the integration of SEM with machine learning technology to generate advanced data-led decision systems that enhanced resource distribution while identifying fundamental actions to boost customer satisfaction rates and commercial revenue performance.

 

The hybrid predictive approach improved accuracy levels because it moved past traditional historic decision assessments. Table 1 below compares the accuracy of the proposed hybrid model to traditional decision-making methods in terms of sales predictions, customer retention, and overall market demand. Study data shows the hybrid strategy outperforms traditional methods when measuring performance in all selected categories.

 

TABLE 1: COMPARISON OF MODEL PERFORMANCE WITH TRADITIONAL DECISION MAKING

Model

Sales Prediction Accuracy (%)

Customer Retention Accuracy (%)

Market Demand Forecast Accuracy (%)

Hybrid Model (ML + SEM)

92%

88%

90%

Traditional Decision Making

75%

65%

72%

 

Table 1 demonstrates that the new method maintains better performance quality than traditional decision frameworks. Customer retention modeling succeeds at its best through the system's thorough understanding of latent factors especially customer satisfaction resulting in superior predictive accuracy. Medium or large businesses determined through hybrid models leverage exceptional market demand forecasting to support strategic inventory control decisions and supply chain operations.

 

The integration of SEM with machine learning generates better interpretability than their individual deployment reveals Table 2. The advanced precision of machine learning methods exists alongside complex decision systems that senior business management struggles to decode. Research using SEM presents an observable network structure which enables investigators to track variable interactions and correlations. The integration between machine learning predictive accuracy and SEM interpretability framework generates superior decision-making capabilities according to Table 2.

 

TABLE 2: COMPARISON OF INTERPRETABILITY AND PREDICTIVE ACCURACY

Model

Predictive Accuracy (%)

Interpretability

Hybrid Model (ML + SEM)

92%

High

Machine Learning (Random Forest)

90%

Low

SEM (Stand-alone)

85%

High

 

The hybrid model presented in Table 2 reaches maximal predictive precision levels alongside interpretability standards. Business leaders need transparent prediction explanations to support their informed decision processes. The prediction strengths of machine learning algorithms create obstacles in transparent decision-making during complex business operations due to its black box limitations. SEM machines learning integration produces accurate predictions backed by full visibility into which underlying variables drive predictive outcomes.

 

Research findings show that combining machine learning with SEM technology improves predictive outcomes and produces actionable business understanding to support optimal organizational decisions. Firms using hybrid models will experience operational enhancements together with increased customer satisfaction that creates opportunities for business growth.

 

As a result of this study organizations now realize they can establish a strong predictive system by combining SEM with machine learning features to deliver superior business decision outcomes. The dual application of predictive tools generates accurate business forecasts and reveals basic drivers that affect vital business performance outputs. Better decision support system performance becomes achievable for businesses when they merge machine learning predictive models with SEM structural insights.

 

The study proves that organizations must integrate advanced analytics techniques into superior decision-support systems to supply businesses with specific guidance about data-driven and predictive modeling activities.

CONCLUSION

The results demonstrate that using Structural Equation Modeling (SEM) with machine learning techniques improves organizational decision-making excellence. The investigation explores business factor relationships to machine learning prediction outcomes through complex analytical integration to achieve enhanced decision performance. Data quality enhancement coupled with model complexity management requires immediate examination as a baseline for obtaining machine learning's predictive advantages. Future investigations will need to improve the prediction models and study their implementation across various industries with the objective of achieving higher results in business-based decision processes.

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